Autom Mate is now available on the Atlassian Marketplace
We are pleased to announce that Jira users can now access the power of Autom Mate from the Atlassian Marketplace...
Fix IT Issues Before Tickets Even Exist
Autom Mate is the execution layer for better IT Operations. The speed of AI agents + the reliability of enterprise workflows — all in a single, cost-effective platform.
YOU’RE IN GOOD COMPANY
The AI execution layer for modern IT
We deliver true Hyperflow technology – where agents think, decide and act
Example Use Cases
Automate Service Catalog with AI-Powered Agents
Helpdesk AI Agents handle both incidents and service requests with no human intervention. From password resets to onboarding flows, they turn your static service catalog into an intelligent, action-driven layer. Users simply state their intent in chat, and the agent gets it done — instantly, securely, and without ticket friction.
- Push software directly to user devices
- Handle group membership changes automatically
- Automate employee onboarding & offboarding tasks
- No tickets. No delays. Just resolutions.
Unify Workflows Across SIAM and DevOps Ecosystems
Autom Mate seamlessly connects your ITSM platform with DevOps tools like Jira, enabling true cross-domain orchestration. Whether you’re syncing incidents or provisioning users across multiple systems, Autom Mate ensures everything stays aligned — from development to operations.
- Auto-create tickets across Jira & ITSM systems
- Bi-directional updates across platforms
- Power full-lifecycle employee onboarding
- Reduce swivel-chair integration fatigue
From Monitoring to Resolution — in Real-Time
Event Remediation agents detect alerts from SolarWinds or any other ITOM platform and instantly act on them. Whether it’s a failing router, service degradation, or capacity issue, Autom Mate agents intervene in real-time, perform the corrective action, and log the resolution back into ITSM — without human involvement.
- Ingest alerts from SolarWinds, Datadog,Splunk etc.
- Trigger automated actions based on event type
- Route through backup systems when needed
- Close tickets with full audit trail automatically
Real-Time CMDB Reconciliation Across Business Systems
Ensure your ITSM system reflects the true state of your enterprise. Autom Mate connects to ERP, EUM, and other business systems to pull accurate configuration data and reconcile it against your CMDB. No more outdated assets, missing dependencies, or blind spots.
- Connect directly to ERP, EUM & other source systems
- Reconcile devices, apps, and infra in real time
- Keep your CMDB clean, reliable, and audit-ready
- Avoid false positives and ghost assets
The Autom Mate Hyperflow
Rule + RPA + Conversational + AI + Agentic
EBOOK
One Giant Leap for ITSM
Download our eBook and learn how service technology orchestration overcomes the common integration challenges faced by ITSM & ESM
We don’t just connect apps
Integrated RPA, AI & Workflow Orchestration
Autom Mate enables complex workflows that scale seamlessly across different systems with minimal effort from users
- Instantly integrate and automate tools like Jira, ServiceNow, Microsoft Teams, WhatsApp, and more!
- Plug and play solutions designed to optimize your workflows—whether you're automating ticketing, incidents, or requests.
- Save valuable time and effort, and get your IT, Customer and Business Operations systems running seamlessly in no time!
Break free from vendor lock-in
Simplified, intelligent automation
Use the tools you want in the best, most productive way for your organization. We enable that!
The Autom Mate platform is built with business agility, rapid ROI, and predictable costs in mind. You can start small and scale as your business grows and you need greater automation and integration capabilities. We have placed value at the heart of what we do, demonstrating business value and sharing the benefits of automation with our customers. Users can use our extensive range of ready-made ‘Automs’, or easily design and build their own for specialist requirements.
Service Management
Integrate one or many ITSM platforms with communication tools, monitoring systems, and self-healing AI Agents. Go beyond the application and use the tools that work best for you and your team.
Customer Service
Give your customers real choice and enable automated service via WhatsApp, Teams, Slack and more. Integrate with service platforms to create, auto-update and resolve customer tickets.
Business Technology
Enable end-to-end automation of IT Operations Management, System Management, Discovery, DEVOPS, VCS, ITSM, and monitoring systems – a true end-to-end solution.
Agentic AI & the Hyperflow
Autom Mate delivers connected AI agents that will automatically think, decide and then act in relation to complex hyperflow requirements. This is Agentic AI you can really rely upon.
From the blog
Our latest posts on technology orchestration
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[START] – [STOP] Hyperflow
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At Autom Mate, we have extensive experience of Service Management tools and how easy it is (or not)
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