MSP whitepapers and practical guides.
AI access, PSA/RMM operations and repeatable service economics.
FEATURED WHITEPAPER · 6 PAGES
Why workflows alone aren't enough.
A completed workflow is not always a delivered service. Explore stateful Service Cases, reusable blueprints and pricing based on verified customer outcomes.
Side-by-side diagrams. One practical onboarding example. A commercial model you can adapt.
FREE MSP GUIDE · 24 PAGES
Beyond the Prompt
A practical guide to useful AI and repeatable customer services—from a bounded first build to delivery costs, support and a pilot decision.
One guide, two reading paths. Adapted with permission from The Tech Tribe, with original Autom Mate material on MSP service design and delivery.
MSP Field Notes
01 / FREE WHITEPAPER · 6 PAGES
Before AI touches a client tenant
A permission map, pilot test plan and evidence checklist for AI connected to client systems.
02 / FREE WHITEPAPER · 6 PAGES
From ticket noise to useful work
A PSA/RMM reference workflow, recovery tests and a scorecard for technician time.
03 / FREE WHITEPAPER · 6 PAGES
Price the service. Not the workflow.
A service scope, worked cost model and a price that accounts for exceptions and support.
Gartner Quick Answer:
3 Steps to Strategic Use of Agentic AI in High-Value Scenarios
A Gartner resource on selecting high-value scenarios for agentic AI.
For MSP teams: use the topic to frame the problem and intended outcome before choosing an AI use case.
One Giant Leap for ITSM
How Service Technology Orchestration (STO) Overcomes the Integration Challenges in Modern ITSM/ESM
Explore the role of orchestration in connecting service-management systems.
For MSP teams: consider the handoffs between customer tools when defining how a service will be delivered.
Orchestrating Network Monitoring
How Autom Mate turns network monitoring into a proactive, scalable, and efficient operation.
Explore the challenges of working across separate network-monitoring tools.
For MSP teams: consider how a monitoring event could move into a coordinated service response, with a clear owner and outcome.