Start from the finding
Use patch, asset or vulnerability information from connected tools to identify the work that needs attention.
Endpoint operations for MSPs
Turn endpoint exceptions into a repeatable managed service.
Connect the RMM, asset and ITSM tools your customers already use. Bring patch exceptions and vulnerability findings into a defined path for review, action and follow-up.
Your service catalogueBuilt to repeat
A SERVICE YOU CAN OFFER
Patch exception management
01Find the exception
02Review & act
03Recheck & record
✓ Device status checked. Unresolved work assigned.
Customer ASystems & rules
Customer BSystems & rules
Customer CSystems & rules
RMM / UEMAsset discoveryITSM
Example service design · configure for each customer
Your engineers should not have to chase every device by hand.
A finding in one tool can mean a ticket, a script and several follow-ups in others. Across customer environments, those handoffs make the same service harder to deliver consistently.
Apply the customer’s rules
Set thresholds, approvals and remediation steps for each environment. Route exceptions to an engineer when needed.
Check what happened
Recheck the result, update the service record and keep unresolved items visible.
From request to outcomeEngage Govern Execute Prove
A patch exception service, from finding to follow-up
Keep the endpoint platform responsible for device operations. Use Autom Mate to coordinate the service around it.
Capture the exception
Take patch status from the connected endpoint tool and identify the customer and device.
Check the policy
Apply the agreed threshold and maintenance rules. Add approval where the customer requires it.
Run the next step
Call the configured action or script through the connected tool. Escalate cases that need an engineer.
Record the result
Recheck device status, update the ITSM record and notify the service owner of exceptions.
Actions depend on the connected tools, available permissions and the workflow you configure.
Use the same pattern for asset and vulnerability findings
Bring findings from asset and security tools into a consistent review and remediation workflow. Link the affected asset, route the next action and record the follow-up in the service system.
What you productize
The service stays reusable.
Package the review, action and follow-up as a managed service. Reuse the workflow while configuring the customer’s tools, thresholds, approvals and escalation owners.
What you configure
The customer stays individual.
- Connections, permissions and data mappings
- Policies, approval owners and exception paths
- Completion checks and service records
Service overview
Watch the 46-second overview.
See how a recurring endpoint request can become a coordinated service.
46-second overview · If the player is unavailable, use the YouTube link.
Watch on YouTubeWhich endpoint task keeps coming back?
Bring one recurring patch or asset problem. We’ll map the customer’s tools, the permitted actions and how the result should be checked.
Tell us about your service
Share the recurring work, the customer’s systems and the outcome you want to deliver.