Service automation for MSPs
Build a service once. Configure it for each customer. Prove the outcome.
Build with AI. Review visually. Deliver through the tools your customers already use.
Package a controlled leaver process as a managed service.
ServiceNow
Microsoft 365
Microsoft TeamsOffer a repeatable first-day readiness service.
HaloITSMMicrosoft 365Microsoft TeamsTurn routine access requests into a defined service.
Jira
SalesforceMicrosoft TeamsPackage customer setup as a repeatable onboarding service.
SalesforceHaloITSMMicrosoft 365Offer controlled access changes as an ongoing managed service.
ServiceNowMicrosoft 365Microsoft TeamsIllustrative workloads, not industry averages. Adapt the service to your customers.
We call it the Bespoke Tax. Your team solves the same problem for another customer — then rebuilds, maintains and explains it all over again.
Rebuild
The next customer has a different stack, so familiar work becomes a fresh implementation.
Maintain
Every custom variation adds another place to fix, test and maintain.
Depend
The service depends on the engineer who knows how it all fits together.
Keep the thinking. Stop rebuilding the delivery.
Package the service logic once. Configure systems, credentials, approvals and SLAs for each customer. Keep customer access and data separate.
The project model
Build for one customer.
Maintain separate implementations.
Explain the value in hours.
The service model
Define the service once.
Configure it for each customer.
Make delivery and evidence visible.
Employee offboarding is one example. The service model applies to the recurring work your team delivers.
On supported releases, create Services, Hyperflows and Apps through your AI assistant. Review the design visually, then test and deploy with your team’s permissions.
“Create an offboarding service. Get approval in Teams, remove Microsoft 365 access and record the result.”
Sign in to your workspace. The tools available to the assistant follow your permissions.
See the setup guide
Connect ChatGPT over MCP, then approve access in your Autom Mate workspace. Your existing permissions apply.
See the setup guideExplore the parts behind your service.
Set the outcome, approvals and completion rules. Configure the same service for each customer.
From the last working day to verified access removal.
ApprovalOwner confirms
JiraSalesforceSee the actions, approval branches and completion checks. Adjust the flow without losing the service context.
ServiceNowAccess requestedRead the requestMicrosoft TeamsApproved?Wait for a human decisionIf / elseMicrosoft 365SalesforceBuild with reusable application actions. Use the connections and credentials assigned to each customer.
Manage accessReusable App actionMicrosoft TeamsRequest approvalReusable App actionSalesforceUpdate a recordReusable App actionUpdate a ticketReusable App actionJiraTrack the workReusable App actionChoose its model, connect your knowledge and give it the skills to get work done.
Azure OpenAIOpenAI
SharePoint
Google DriveWebsitesApp dataTeams
WhatsApp
Follow service runs, outcomes and exceptions across customer deployments.
Pulse product view · click to explore
Build through conversation. Use the MCP tools enabled for your release to build with your AI assistant. Review visually, test and deploy with your team’s permissions.
Explore the docsCustomers subscribe to your service offering. They can request it through their service desk, a conversation or their own AI agent.
HaloITSMServiceNow
Xurrent
ManageEngine
TOPdeskJiraTeamsWhatsApp
Slack
Python
Configure once per customer.
Deliver to a shared standard.
Completed work across customer systems, or a clear exception for your team.
Microsoft 365SalesforceJiraServiceNowHaloITSMXurrentConnect through configured apps, APIs and MCP tools.
In progress
See running services and approval queues.
Outcome evidence
Separate verified results from unfinished work.
Follow-through
Open the service case and investigate the result.
onITnow uses Autom Mate as the foundation for Managed Integration as a Service — bringing integration delivery into a repeatable managed service.
Read the customer story
“Autom Mate has enabled us to deliver reliable integration workflows fast.”onITnow · Managed Integration as a Service
Vohkus uses Autom Mate for system integration and asset updates alongside its existing service-management platform. The teams are now extending that foundation towards onboarding and offboarding services.
Meet Vohkus
From the integration foundation to joined-up service delivery.
Autom Mate connects Vodafone Turkey’s chatbot, directory and security systems to complete password resets and account unlocking, with mobile verification.
Read the customer story
Chatbot request → identity verification → access recovery.
Your service. Your pricing. More customers from the same delivery model.
Bring one recurring request and a pilot customer. We’ll map the service, delivery costs and evidence you need to sell it.
Discuss your first serviceMonthly contribution $1,500
Revenue less the costs you enter. Include platform, people and other delivery costs.Illustrative inputs only. Set your own customer price and delivery costs. This is not Autom Mate pricing or a revenue forecast.
