onITnow reports faster flow implementation and more consultants able to build and support automations, helping it deliver Managed Integration as a Service.
“Autom Mate has enabled us to deliver reliable integration workflows fast.”
Connected systems. More consistent service delivery.
Vohkus uses Autom Mate to connect operational systems and update asset data alongside its existing service-management platform. This improves visibility and supports efficient, consistent service delivery across customer environments.
System integration. Asset updates.
In use today. Next, the teams are exploring onboarding and offboarding services that connect approved requests to actions, completion checks and results.
Autom Mate connects Vodafone Turkey’s chatbot, directory and security systems to complete password resets and account unlocking, with mobile verification.
Go beyond RPA. Bring AI agents, workflows and business systems together on one multi-tenant platform. Build services once, adapt them for each customer, and turn your expertise into recurring revenue.
new starters to onboardExample month · 10 managed customers
A new starter requestAccounts ready. Access verified.
Works across your customers’ systems
ServiceNowMicrosoft 365Microsoft Teams
Reusable service
New starter ready
Offer a repeatable first-day readiness service.
30
starters to prepare forExample month · 10 managed customers
A new starterReady for the first day.
Works across your customers’ systems
HaloITSMMicrosoft 365Microsoft Teams
Reusable service
Application access
Turn routine access requests into a defined service.
120
access requests to fulfilExample month · 10 managed customers
An access requestThe right access, with approval.
Works across your customers’ systems
JiraSalesforceMicrosoft Teams
Reusable service
Customer workspace setup
Package customer setup as a repeatable onboarding service.
6
workspaces to set upExample month · 10 managed customers
A new customerReady for handover.
Works across your customers’ systems
SalesforceHaloITSMMicrosoft 365
Reusable service
Employee role change
Offer controlled access changes as an ongoing managed service.
15
role changes to manageExample month · 10 managed customers
A role changeAccess matches the new role.
Works across your customers’ systems
ServiceNowMicrosoft 365Microsoft Teams
Illustrative workloads, not industry averages. Adapt the service to your customers.
Why does every customer mean starting again?
Different tools and processes turn the same request into another custom build. The effort grows with every customer.
Start again.
The next customer has a different stack, so familiar work becomes a fresh implementation.
Multiply the versions.
Every custom variation adds another place to fix, test and maintain.
Keep it in someone’s head.
The service depends on the engineer who knows how it all fits together.
Time, cost and service revenue
See what one service could give back.
Estimate the handling time you could put back into customer work.
Time for your team.
Automate routine handling so your team can focus on exceptions and customer work.
Less setup per customer.
Reuse your service logic. Configure connections, approvals and rules for each customer.
A service customers can buy.
Package a defined outcome into a service customers can subscribe to.
Find your first service →Bring one recurring request. We’ll map the delivery steps and what to measure in a pilot.
Your service. Your numbers.
What could your team get back?
Adjust the inputs to match your workload.
Manual handling80 hours/month
After automation20 hours/month
Estimated capacity released
60hours / month
Time your team could put into customer work, improvements or growth.
How this estimate works
Monthly requests × (manual minutes − minutes after automation) ÷ 60. Include exceptions and ongoing support in the handling estimate. Waiting for approval is not active technician time.
Illustrative inputs, not measured customer results. Capacity released is not automatically a cash saving. Include setup, platform and maintenance costs when building your business case.
Illustrative scenario · change the inputs to estimate your own capacity.
An opportunity to turn demand into delivery
Customers want automation. Make it a service they can buy.
48%
of surveyed MSPs rank AI and automation as their clients’ top need.
13%
report meaningful revenue from AI and automation.
2026 MSP industry survey · 1,000+ respondentsIndustry survey findings, not Autom Mate performance results.
Services in practice
1 / 3
MSP · Managed Integration as a Service
How onITnow delivers integration as a service.
onITnow reports faster flow implementation and more consultants able to build and support automations, helping it deliver Managed Integration as a Service.
“Autom Mate has enabled us to deliver reliable integration workflows fast.”
onITnow · Managed Integration as a Service
MSP · System integration & service delivery
Connected systems. More consistent service delivery.
Vohkus uses Autom Mate to connect operational systems and update asset data alongside its existing service-management platform. This improves visibility and supports efficient, consistent service delivery across customer environments.
In use today. Next, the teams are exploring onboarding and offboarding services that connect approved requests to actions, completion checks and results.
Enterprise · Self-service access recovery
From “I forgot my password” to restored access.
Autom Mate connects Vodafone Turkey’s chatbot, directory and security systems to complete password resets and account unlocking, with mobile verification.
Define the service once. Adapt connections, approvals and SLAs for each customer, while keeping access and data separate.
The project model
Sell the work.
Build for one customer.
Maintain separate implementations.
Explain the value in hours.
The service model
Sell the outcome.
Define the service once.
Configure it for each customer.
Make delivery and evidence visible.
A clear request. A controlled process. An outcome you can prove.
Employee offboarding is one example. The service model applies to the recurring work your team delivers.
MCP · Your AI assistant, connected
Describe the outcome. Build it together.
On supported releases, create Services, Hyperflows and Apps through your AI assistant. Review the design visually, then test and deploy with your team’s permissions.
Example request
“Create an offboarding service. Get approval in Teams, remove Microsoft 365 access and record the result.”
DescribeReviewTest & deploy
Choose your AI assistant
1 / 2
MCP setup guide
Connect Claude to Autom Mate.
Sign in to your workspace. The tools available to the assistant follow your permissions.
01Understand the request02Find the answer03Take the next step
Channels
TeamsWhatsAppMate ChatWebhookEmailForm
Approvals & service rulesResult & next step
See what happened. Know what needs attention.
Follow service runs, outcomes and exceptions across customer deployments.
Pulse product view · click to explore
MCP
Build through conversation. Use the MCP tools enabled for your release to build with your AI assistant. Review visually, test and deploy with your team’s permissions.
