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Service orchestration for MSPs

Deliver one service across the customer’s tools.

Connect ITSM, RMM, DevOps and business systems around a repeatable service. Keep the handoffs, updates and outcome clear as work moves between your team and the customer.

Discuss your first service See the service example ↓
Your MSP’s revenue potentialIllustrative

Incident synchronisation

$90,000 / year
25 customers × $300/month
Revenue scenario · You set the customer price
200Completed outcomes
15Awaiting approval
18Needs attention

Example month: 250 cases, including 17 running. Revenue before costs; case counts are illustrative.

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5–7 days AI-assisted setup estimate. Customer access, approvals and acceptance are additional.

The service should not stop at a system boundary.

Your team handles the same incident in several tools. Manual handoffs and copied updates make ownership harder to follow and leave more room for missed steps.

01

Connect the service context

Bring together the request, customer and asset information needed for the next step.

02

Make handoffs explicit

Define who owns the work, which updates move between tools and when an engineer needs to intervene.

03

Keep a clear outcome

Return the result to the relevant service records so the team can see completed work and outstanding exceptions.

From capability to a service you can sell

Pick an outcome. Explore the business case.

Incident synchronisation

Related incidents stay aligned across customer and provider service desks.

Your MSP’s revenue potential$90,000 / year25 customers × $300/month
Revenue scenario · You set the customer price
5–7 days AI-assisted setup*Explore service ↗

Automation execution reconciliation

Requested actions reconcile to target-system results before cases close.

Your MSP’s revenue potential$90,000 / year25 customers × $300/month
Revenue scenario · You set the customer price
5–10 days AI-assisted setup*Explore service ↗

Cross-team service handoff

Multi-team work keeps one accountable service case through every handoff.

Your MSP’s revenue potential$90,000 / year25 customers × $300/month
Revenue scenario · You set the customer price
5–7 days AI-assisted setup*Explore service ↗

Illustrative customer pricing before costs, not a revenue forecast. *Setup estimates exclude customer access, approvals and acceptance. Open a service to adjust the assumptions and copy its Autom Mate build prompt.

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From request to outcome

An incident service that crosses platforms

Create a reusable service workflow, then set the record mapping and delivery rules for each customer.

Engage

Capture the incident

Receive the incident from the customer’s ITSM tool and identify its service context.

Govern

Set the handoff

Apply the customer’s mapping, ownership and approval rules before work moves to another system.

Execute

Coordinate the work

Create or update the linked record, call the configured action and pass agreed updates between tools.

Prove

Confirm completion

Record the result, reflect the agreed closure status and route any unresolved exception.

Actions depend on the connected tools, available permissions and the workflow you configure.

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Extend the pattern to multi-tool operations

An event can start a workflow that gathers context, calls an RMM or DevOps action and updates the ITSM record. Define the required steps and escalation paths once, then configure the connections for each customer.

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What you productize

The service stays reusable.

Keep the workflow and service outcome reusable. Configure each customer’s record mappings, permitted actions, update rules and responsible teams before delivery.

What you configure

The customer stays individual.

  • Connections, permissions and data mappings
  • Policies, approval owners and exception paths
  • Completion checks and service records
Explore the integration library →
Service overview

Watch the 46-second overview.

See how work moves across the customer’s systems as one service.

Autom Mate service workflow video preview

46-second overview · If the player is unavailable, use the YouTube link.

Watch on YouTube

Which handoff slows your service down?

Bring a service that crosses two or more systems. We’ll map the request, the owners and the outcome you want to deliver.

Discuss your first service

Let’s plan your first service.

Leave your business email. We’ll get in touch to discuss the service you want to offer your customers.