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Microsoft Teams for managed service delivery

The request starts in Teams. Your service does the work.

Give customers a familiar way to request support and trigger services. Autom Mate connects the conversation to approvals, workflows and the systems where the work happens.

Discuss your first service See an example ↓
Microsoft TeamsYour managed service
Customer employeeI need access to the sales workspace.
Your service agentI have the request. It needs your manager’s approval before access can be granted.
Service outcomeApproved. Access provisioned and verified. The ITSM request has been updated.
TeamsServiceNowMicrosoft 365

Example service conversation · configured rules and integrations

A chat message is only the start.

Your team still has to understand the request, create or update a ticket, get approval and make the change. Connect those steps so Teams becomes an entry point to a managed service, not another inbox to watch.

01

Raise a request

Create an ITSM request from a Teams conversation.

02

Follow progress

Bring request status and service updates into Teams.

03

Start a workflow

Connect chat to approvals and configured backend actions.

From request to outcome

Application access from Microsoft Teams

An employee asks for access in Teams. The service follows the customer's approval route, runs the configured action and returns the status.

Engage

Ask in Teams

Capture the request in a channel the customer already uses.

Govern

Check and approve

Validate access and follow the configured approval workflow.

Execute

Run the service

Trigger the workflow across connected ITSM and business systems.

Prove

Bring back the result

Return status or completion and keep the service record connected.

Offer the same service through Teams to multiple customers, with their own connections and approval paths.

What you productize

The service stays reusable.

Package the service behind the conversation. Reuse the delivery design across customers while keeping their existing ITSM and business systems.

  • Service inputs and the outcome you promise
  • Workflow, approval and exception paths
  • A clear record of the work performed
What you configure

The customer stays individual.

Set up each customer’s environment before delivery.

  • Connections, credentials and data sources
  • Access, policies and approval owners
  • Completion checks and escalation routes

Keep the customer’s systems in the service.

Teams is the conversation layer. Connect the ITSM and business applications that hold the request, perform the work and record the outcome.

Identity & business apps

Connect the accounts, access and application actions behind a customer request.

Your service catalogue

Offer a defined path through the work, with approvals and an engineer handoff where needed.

Explore the integration library →Explore ITSM agents →

Which service should customers request in Teams?

Choose one recurring task. We will show how the conversation connects to delivery.

Discuss your first service