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TOPdesk Integration & Automation

Supercharge your TOPdesk investment with Autom Mate integration, automation and AI agents

Grow TOPdesk’s potential with seamless integration, automation and AI agents

TOPdesk users often face barriers to achieving efficient workflows and optimized service management. Limited out-of-the-box integrations, costly consultancy services, and incomplete bidirectional capabilities hinder productivity and increase costs. Autom Mate transforms these challenges into opportunities, empowering TOPdesk customers to achieve true automation, streamline processes, and maximize ROI. We also offer the ability for TOPdesk users to harness AI Agents with our AI Agent Composer. 

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Why Autom Mate is your TOPdesk game-changer

Comprehensive Bidirectional Integrations

Autom Mate’s full bidirectional integrations ensure real-time data synchronization across systems, eliminating manual updates and reducing errors. Unlike traditional “one-way” solutions, our platform connects systems seamlessly for accurate, live data exchange.

Cost-Effective and Transparent Pricing

Avoid the hidden costs common with other integrations. Autom Mate offers predictable pricing, reducing the financial burden of third-party services, per-volume charges, or consultancy fees.

Quick and Easy Implementation

With Autom Mate’s intuitive drag-and-drop workflow designer, you can deploy and manage integrations without technical expertise. Our pre-built libraries mean faster time-to-value, enabling you to automate in hours—not weeks.

AI Agents in 3 Easy Steps

Now you can build and orchestrate secure AI Agents across your TOPdesk and wider IT Operations landscape with Autom Mate Agent Composer. Save time, cut costs, and scale effortlessly with enterprise-grade security and performance.

LEARN MORE ABOUT AGENT COMPOSER

What Makes Autom Mate Perfect for TOPdesk Users?

Powerful TOPdesk Integrations

Autom Mate’s library of integrations extends TOPdesk’s capabilities, ensuring every aspect of your service management is optimized:

Incident Management

  • Create Incident: Automatically generate incidents from triggers like emails, monitoring alerts, or forms.
  • Update Incident: Keep incident details accurate with real-time modifications.
  • List Incidents: Retrieve filtered incident lists for streamlined analysis.
  • Get Incident Fields: Access structured data for better decision-making.

Attachment Handling:

  • Get Incident Attachments: Retrieve and share files to support troubleshooting.
  • Update Attachments to Incident: Add new attachments for comprehensive documentation.

User Insights

  • Search User via Email: Quickly locate user profiles using email addresses for faster customer support.

Streamlined Workflows Across Platforms

Integrate TOPdesk with other ITSM tools like ServiceNow and Jira, or link it with CRMs such as Salesforce or HubSpot. Autom Mate ensures real-time data exchange and consistent workflows across your ecosystem.

Advanced Communication Integrations

Take collaboration to the next level with Autom Mate’s integrations for Microsoft Teams, Slack, and WhatsApp. Automate ticket creation, enable two-way communication, and keep teams aligned—all without the hefty costs typical of marketplace solutions.

Real-World Use Cases for TOPdesk + Autom Mate

Incident Prioritization and Escalation

Autom Mate transforms incident management by prioritizing and escalating issues based on predefined criteria such as SLA, impact level, or affected users. For example, critical incidents affecting multiple users are immediately flagged and routed to senior technicians. This ensures faster resolution times for high-priority issues, reducing downtime and maintaining service levels.

Service Request Fulfillment Automation

Automate routine service requests like access to shared folders or software installation. Autom Mate triggers backend workflows in Topdesk, ensuring requests are processed without delays. Users are automatically notified about their request status, enhancing the service experience and reducing IT workload.

Proactive Maintenance Scheduling

By analyzing historical incident trends in Topdesk, Autom Mate identifies patterns that signal recurring issues. It schedules preventive maintenance tasks automatically, helping organizations address potential problems before they escalate. This reduces the likelihood of critical failures and optimizes system uptime.

Multi-Channel Incident Reporting

Users can report incidents through various platforms such as email, Slack, or web portals. Autom Mate consolidates these reports into Topdesk, creating a seamless experience for both users and IT teams. Updates and resolutions are communicated across all channels, improving collaboration and transparency.

Keep the technology you use + get the capability you want

Using Autom Mate means you can do all the exciting things offered by the combination of hyperflows and agentic AI without needing to replace your TOPdesk investment. No need to pay for a multi-license uplift and no need for an expensive rip and replace project. Autom Mate can orchestrate across your entire tech stack with a dramatically simplified cost and license strategy. We help you get IT done without traditional complexity and headaches.

Build & orchestrate secure & scalable TOPdesk AI Agents 

Autom Mate Enterprise Edition provides users with the ability to compose and orchestrate advanced AI Agents. Combine specialized agents into hyperflows, coordinated networks that weave your entire IT ecosystem into a single orchestration fabric.

See how we can help you

Let us show you how Autom Mate can unlock a whole new level of TOPdesk capabilities with a personal demo.