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Freshworks Integration & Automation

Automate every Freshworks ticket, asset & conversation, without writing code

Deliver 50% faster resolution times and slash swivel-chair work by 80% across Freshservice & Freshdesk

Freshworks and Autom Mate are the ultimate combination for driving ITSM and ESM transformation through HyperAutomation. Together, they empower businesses to scale efficiently, deliver faster results, and create lasting value. Freshworks provides the ITSM/ESM foundation; Autom Mate extends its value by integrating and automating broader workflows.

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Get the most out of your Freshworks investment

IT service desks lose hours each day hunting context, copy-pasting data, and triaging across tools. Autom Mate brings drag-and-drop automation to Freshworks so you can:

Resolve incidents 40–60% faster

By auto-routing alerts, syncing tickets and sharing context in-channel.

Cut manual updates by 90%

Assets, CMDB, HR, finance records stay in sync automatically.

Prove ROI in weeks, not months

with usage analytics, pre-built flows and MSP-friendly multi-tenant management.

Zero code.

Pay-as-you-scale licensing.

Real-World Use Cases for Freshworks + Autom Mate

Multi-Channel Alert Notifications

Broadcast urgent service desk alerts or status changes to Teams, Slack, or WhatsApp for real-time visibility.

  • 60% faster response to high-priority tickets
  • Improved cross-team collaboration
  • 100% alert delivery success rate across channels

Cross-Platform Ticket Sync with ServiceNow and Atlassian Jira

Ensure tickets raised in Freshservice or Freshdesk are automatically mirrored in ServiceNow, Jira, or other ITSM platforms.

  • Eliminate duplicate ticket handling across systems
  • <60 seconds sync latency
  • Full traceability in multiple platforms

Asset Update Sync from Freshservice to Asset Platforms

Automatically update asset states in platforms like Lansweeper, Snipe-IT, or Flexera when service tickets impact hardware or software inventory.

  • 90% reduction in manual asset updates
  • Real-time visibility into asset state
  • Improved compliance and lifecycle accuracy

Automated IT Provisioning from Freshservice Requests

Trigger account, access, and license provisioning directly from Freshservice service catalog items.

  • <10 minutes for full provisioning
  • 100% automated service fulfillment
  • Elimination of manual provisioning errors
 

Featured Integrations

Messaging & Collaboration

Microsoft Teams, Slack, WhatsApp. Real-time ticket posts, slash-commands, on-call alerts.

ITSM / DevOps

ServiceNow, Jira, Ivanti. Bidirectional incident & change sync, CMDB updates

Asset & Discovery

Lansweeper, Flexera, Jamf. Status & lifecycle updates, licence reconciliation.

Identity & Provisioning

Okta, Azure AD, Google Workspace. Joiner-Mover-Leaver flows, group access, MFA resets

Monitoring & RMM

Datadog, Zabbix, N-able. Auto-create incidents, auto-remediate scripts, close alerts.

CRM & Billing

Salesforce, HubSpot, ConnectWise PSA. Pull account data into tickets, sync time entries.

Take the next step

The Autom Mate Service Delivery Platform blends AI Orchestration (Agent Composer) with powerful Hyperflow capabilities (Enterprise Edition) and secure multi-tenancy (MSP Edition).

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