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WhatsApp Conversational IT Support

Launch fully autonomous IT support agents in hours, not weeks/months, without replacing your ITSM platform, workflows, data, or governance model.

Deliver Level-1 support, right now, at the speed of chat

We enable conversational automation through WhatsApp

Autom Mate agents can handle full service flows: understand requests, validate access, trigger approvals, execute workflows and confirm completion. Straight out-of-the-box, Autom Mate ITSM agents deliver a fully autonomous Leve1-1 IT support layer that operates directly inside your existing ITSM environment. We ship ready-to-use agents for TOPdesk, Xurrent, Ivanti, ServiceNow, EasyVista, Jira, ConnectWise and more.

TRY A LIVE WHATSAPP AGENT

We turn WhatsApp into an automated service hub 

Our ready-built WhatsApp Agent transforms WhatsApp into a secure, governed digital workplace, serving customers faster and smarter. By connecting ITSM, CRM, HRMS, and backend systems, it unifies work, automates service delivery, and helps teams resolve issues automatically, all while staying compliant and in control.

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Sample Use Cases

User account process

Easily automate password reset and account unlocking processes through WhatsApp. Increase user satisfaction by providing quick and efficient support to your employees.

ITSM Integration

Improve IT service management by allowing users to open requests, report incidents, and check status updates through WhatsApp. Streamline IT support and increase customer satisfaction.

Cargo tracking

Enable your customers to track their cargo using the WhatsApp channel they already use, without the need for additional channels or websites. Enhance the customer experience and reduce support costs.

HR processes

Automate employee document requests and personal rights inquiries through WhatsApp. Access corporate application data such as SAP, Oracle HR, and Logo, and trigger new workflows to minimise the burden on employees.

Integrations

ITSM Integrations

Autom Mate connects WhatsApp with leading ITSM platforms like ServiceNow, Jira Service Management, Ivanti, Xurrent and BMC. Users can create, track, and resolve incidents and requests in WhatsApp, while automation speeds resolution, reduces friction, and improves Level-1 service outcomes.

CRM Integrations

Autom Mate brings CRM into WhatsApp, connecting Salesforce, HubSpot, and Zoho CRM to manage customer inquiries, complaints, and support requests via chat. Automation speeds responses, reduces manual effort, and delivers better customer experiences.

HRMS Integrations

Autom Mate transforms HR processes in WhatsApp, connecting Workday, SAP SuccessFactors, and more so employees can handle leave requests, payroll inquiries, and onboarding through chat. Automation streamlines HR processes, reduces manual work, and keeps operations running smoothly.

Autom Mate ITSM Bots

Cut 40–60% of Level-1 tickets

You can deploy Autom Mate agents in as little as one day and start measuring impact immediately. Learn more about our capabilities and pricing…

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Example Integrations

ITSM 

Effortlessly integrate with ITSM tools like Ivanti, Xurrent, Jira, ServiceNow, ConnectWise and more. Automate processes like password reset and provide quick IT services to your users.

ITOM 

Receive instant notifications via WhatsApp for any alarms or relevant warnings instead of sifting through a sea of emails after hours.

System Application

Streamline your operations with system software integrations like Active Directory, VMWare, File Server, Database Systems, etc. 

Enterprise Application

Integrate corporate applications like SAP and Oracle with WhatsApp to securely access information or trigger a new flow. Increase efficiency and save time for both end-users and expert personnel.