“I didn’t start by trying to build a platform. I started by trying to survive real enterprise projects!”

Before Autom Mate, I was the founder of an ITSM-focused reseller and consulting company. We worked with platforms like ManageEngine, ServiceNow, and other ITSM/ITOM solutions, delivering enterprise deployments and operational transformation projects. Over time we increasingly saw the same issues developing in our projects. These issues weren’t generated by licensing or deployment, but by integration.

Customers would say:

“The product is great, but how can we connect and use everything else we already have?”

And they were right to ask this. Enterprise environments are ecosystems. Multiple systems, multiple data sources, multiple workflows. Without integration, nothing works end-to-end, and this was causing issues with nearly every deployment.

At first, we handled this like everyone else:

• custom scripts
• one-off integrations
• manual automation
• project-based engineering

Clearly that was not sustainable, and it soon became unmanageable.

Costs were unpredictable, risks increased, documentation fell behind and Knowledge stayed in my teams’ heads.

Whilst I like my team (most of them are still with us today), if an engineer left, integrations broke. When systems changed, workflows failed.
Every integration turned into a separate project without predictable logic driving integration and automation.

Before building product

Before building Autom Mate, we delivered over 50 ITSM projects, and in roughly half of them, integration became the main blocker to smooth delivery. Each integration required custom engineering and often took weeks, sometimes months, to complete. Clearly that was not good for us or, more critically for our customers.

At that time, the market didn’t really have orchestration. There was mostly Robotic Process Automation (RPA). These RPA solutions were hard to deploy, slow to implement, difficult to maintain and often too basic to solve real enterprise integration needs.

Some tools required complex infrastructure, containerization, and operational overhead just to get started. Many didn’t run effectively on-prem. Others came with hidden admin and complexity.

Licensing models made it worse with transaction-based pricing creating uncertainty and making us unable to predict costs. We could clearly see that organizations were not able to build long-term digital transformation strategies on top of unstable economics.

Even when solutions existed at a suitable price point, they didn’t meet enterprise expectations:

• not stable enough
• not flexible enough
• not accessible enough
• not cost-transparent

Integration remained fragile and often unreliable. That was the moment we realized this wasn’t just a technical gap. It was a structural one.

So we started productizing what we were repeatedly building

We created a simple solution called the Hero Plugin Suite — ready-made integration packages that could be deployed quickly and reused across projects.

Adoption was immediate with customers, loving the speed of delivery.
Partners also began to ask to use it for their own integration needs.

The real opportunity, however, wasn’t doing integrations faster. It was making them repeatable, and that insight led us to build Autom Mate.

We spun the idea into a platform designed to solve the problems existing tools couldn’t:

• enterprise-grade capability and stability
• simple deployment and usability
• support for both on-prem and cloud environments
• transparent, predictable licensing
• accessible cost of ownership

From day one, the vision was simple: To make integration reusable, automation accessible and orchestration practical.

As we expanded into Europe, the validation came quickly with the same challenges existing everywhere. Fragmented tools, disconnected data, manual operations and slow automation delivery clearly demonstrated the need for orchestration and for Autom Mate.

Autom Mate Today

• 10+ active partners
• 500+ production workflows deployed
• Workflows that often include 10+ integrations, automation layers, and AI-driven components

I am proud of what the team has achieved in such a short time. Integration delivery that once took weeks now takes us days and sometimes hours. What used to be integration projects are now operational workflows.

Nearly every operational process depends on multiple systems working together and, with the rise of AI agents, the shift is accelerating even further.

I believe the future of software will move beyond seat-based usage and toward result-driven execution, where software doesn’t just record work, but performs it. Instead of users navigating systems, intelligent agents will orchestrate workflows, execute tasks, and deliver outcomes across the operational stack.

Autom Mate is built for that transition

“Autom Mate wasn’t built as a product idea. It was built as a response to a problem we encountered in real enterprise operations, as the execution layer for service-first automation.”

If you are interested in learning more about Autom Mate you can book a demo and learn how the platform can elevate your automation strategy, streamline operations and deliver differentiated service experiences for customers. You can also take a look at our FREE Community Edition product – the perfect place to start if you are an individual or member of a small team.