How to Simplify 4me/Xurrent Integration & Automation

At Autom Mate, we have extensive experience of Service Management tools and how easy it is (or not) to integrate and automate processes with them. An ecosystem of partners and integration technologies has evolved to cater for the needs of the customer and to help them unlock the true capabilities of ITSM, ESM & SIAM.

4me/Xurrent is a tool that has gained good traction with customers looking for greater collaboration with interconnected office locations, suppliers and the ability to understand and monitor the cost of services across the enterprise.

One key theme though, is that customers still require another tool to integrate back-office systems with their 4me/Xurrent instance. This is commonly taken care of with the help of a partner and the Workato platform.

Example integrations

Common integrations with 4me/Xurrent include SCCM, Active Directory, DevOps tools, HR systems and other Service Management applications like ServiceNow. These tend to work well but are expensive and often add significant cost to the 4me/Xurrent implementation.

Integration and automation are changing

Automation and integration have changed. It is now much easier to not only create these integrations, but it is also very simple for the customer to create and manage their flows themselves. This gives the customer more control and makes them less vendor and partner reliant. Of course, the customer may wish to keep working with their trusted partner when managing their flows, but they should certainly be questioning the cost and ease of doing so.

What should Xurrent customers do?

The automation and integration landscape are accelerating towards better value and performance for the customer and Autom Mate is at the forefront of that change. Autom Mate offers many Xurrent integrations and automations (Automs) that you can setup and start using in minutes. Examples include:

  • 4me/Xurrent Jira Ticket Integration
  • 4me/Xurrent to ServiceNow Incident Integration
  • ServiceNow to 4me/Xurrent Incident Integration
  • 4me/Xurrent – Jira Bidirectional Ticket Creation
  • MS Teams 4me/Xurrent Ticket Integration
  • WhatsApp 4me/Xurrent Ticket Integration
  • 4me/Xurrent to FreshService Ticket Integration
  • 4me/Xurrent Twilio Integration

AND… We take pride in the fact that users can easily design and build their own Automs for specialist requirements using our visual building process. 

We take Service Management integration very seriously. An interconnected ITSM or ESM platform is a much more effective and business critical tool. Autom Mate is the solution that will help Xurrent customers unlock even more creative and impactful capabilities while also giving them more autonomy and reducing their integration and automation costs.

Taking the next step

Let’s keep things simple. We offer 3 ways for companies to engage with our technology and understand more about how we can help. If you are already a Xurrent customer and have integrations in place, then perhaps a personalised demo is the way to go. You may also want to try the product for yourself. We offer a 30-Day free trial that also includes free help getting started from the Autom Mate team.

Our mission to bring hyperautomation and orchestration to the masses continues. We would love to have you with us on that journey!

Advances in Automation and Integration: Why legacy iPaaS Can’t Keep Up

Automation and integration are transforming the way businesses operate. New technologies are making processes smarter, faster, and more efficient than ever before. As industries evolve, it’s becoming clear that older iPaaS platforms just can’t keep pace with the growing demands of modern workflows.

But rather than focusing on the shortcomings of legacy iPaaS systems, let’s explore 3 exciting ways in which advanced automation and integration tools are reshaping business. From streamlining operations to enhancing customer experiences, these new technologies are unlocking potential in ways we never imagined. Here’s how:

1. Seamless Integration Across Platforms

Older tools often require complex, time-consuming setups and custom coding to connect with other systems. In contrast, modern integration platforms enable seamless, out-of-the-box connectivity across a variety of applications. This reduces friction, minimizes errors, and allows businesses to operate with a unified ecosystem.

What’s new?

Plug-and-play integration with minimal configuration required.

Why it matters:

Saves time, reduces human error, and accelerates adoption of new tools.

2. Real-Time Automation

One of the most significant advantages of new automation tools is their ability to perform tasks in real-time. Whereas older systems often required manual intervention or scheduled runs, today’s solutions can instantly respond to triggers, acting as soon as conditions are met.

What’s new?

Instant, intelligent decision-making based on live data.

Why it matters:

Enables faster responses, real-time analytics, and more agile operations.

3. Improved Scalability and Flexibility

Older tools can become cumbersome as businesses grow, requiring additional hardware, manual updates, and custom solutions. Newer automation technologies, especially cloud-based platforms, offer unmatched scalability. They easily adjust to increased workloads or changes in business needs, ensuring that your operations can expand seamlessly.

What’s new?

Cloud-based solutions that scale effortlessly with business growth.

Why it matters

Reduces the risk of system limitations, allowing businesses to grow and evolve without constraints.

How Autom Mate can help you

Autom Mate provides enterprise capabilities in an easy-to-use platform that can deliver complex hyperflows for less than it costs to book 3 days of consultancy! Sound too good to be true? Why not take a few minutes to check out what we are doing at Autom Mate. Global brands like Shell, Muller, Vodafone and Koc are already delivering agile hyperflows for less and the feedback from our customers is incredible. 

Forging the Future Together: A New Year’s Message from our CEO David Griffiths on Partnerships and Possibilities

Happy New Year, friends and partners! As we step into 2025, I can’t help but feel a surge of excitement about the journey ahead. This year holds incredible promise, not just for Autom Mate, but for all of us who share the vision of making automation accessible to businesses of every size.

A Personal Note on Partnerships

I’ve always believed that the best partnerships are like friendships – they’re built on trust, shared goals, and a genuine desire to see each other succeed. As we embark on this new year, I want you to know that I’m personally committed to nurturing these relationships. My virtual (and physical!) door is always open. Whether you have a brilliant idea, a challenging question, or just want to chat about the future of automation, I’m here and eager to connect.

Exciting Opportunities Ahead

2025 is shaping up to be a year of transformation, and I’m thrilled about the possibilities it brings for collaboration and growth. We’re not just expanding our offerings; we’re creating a playground for innovation where all of us – Autom Mate, our partners, and our customers – can thrive together.

New Avenues for Growth
  • Value-Added Reselling: This isn’t just about adding another product to your portfolio. It’s about empowering you to offer COMPLETE solutions that can truly transform your clients’ businesses. With our consumption-based model, you have the flexibility to cater to businesses of all sizes, opening up new markets and strengthening your client relationships
  • Implementation Services: We’re investing heavily in resources to support you in delivering high-impact implementations. This is your chance to become the go-to expert for automation solutions, driving rapid ROI for clients and building long-term partnerships.
Tools for Success
  • Community Edition: Think of this as our sandbox – a free space for your team to play, experiment, and innovate without any financial pressure. It’s the perfect way to get hands-on experience with our platform
  • MSP Edition: For our Managed Service Provider partners, this edition is a game-changer. It’s designed to help you unlock new revenue streams and deliver cutting-edge automation services to your clients

Let’s Build Something Amazing Together

What excites me most about 2025 is the potential for collaboration. Together, we’re not just selling software; we’re pioneering a movement towards more efficient, agile, and innovative businesses. Every partnership, every implementation, every success story contributes to this vision. I’m committed to making this journey as rewarding for you as it is for us. That’s why I’m making myself more available than ever. Whether it’s a quick call, a detailed strategy session, or even grabbing a coffee (virtual or real!), I want to hear your thoughts, understand your challenges, and explore how we can grow together.

An Open Invitation

As we dive into 2025, I extend a warm invitation to all our partners – current and future. Let’s connect, brainstorm, and create opportunity and business impact together. Your success is our success, and I’m personally invested in making sure we achieve great things this year.  To those who’ve been with us on this journey – thank you for your trust and collaboration. To those considering joining our ecosystem – we’re excited to welcome you and support your growth. Here’s to a year of innovation, partnership, and shared success. Let’s make 2025 our best year yet!

Warmest regards

David Griffiths
CEO, Autom Mate

P.S. My email is [email protected]  and my calendar is open for partner meetings every Thursday. Don’t hesitate to reach out – I’m looking forward to our conversations!

Vendor Integration Marketplace vs iPaaS – Which One Is Best?

When it comes to picking the right integration approach, two popular options often come up: Vendor Integration Marketplaces and iPaaS (Integration Platform as a Service). But what’s the difference? Which one is best for your business? Seconds out…Ding!

What Are Vendor Integration Marketplaces?

A Vendor Integration Marketplace is like a digital store that offers pre-built integrations between your systems and third-party applications. Essentially, it’s a one-stop shop where you can pick and choose the integrations you need to make your software work better together.

Key Features of Vendor Integration Marketplaces:
  • Pre-Built Connectors: Ready-made integrations with a wide range of software tools.
  • Multiple Vendors: Access to various software vendors and their applications in one place.
  • One-Time Setup: Once you choose the integration, it usually works right out of the box.

What Are iPaaS Solutions?

iPaaS (Integration Platform as a Service) is a cloud-based solution that helps businesses connect different software applications, systems, and data sources in real-time. The primary purpose of iPaaS is to streamline and simplify the process of integrating various tools, allowing them to communicate and share data seamlessly.

Instead of building complex integrations from scratch, iPaaS provides pre-built connectors, workflows, and APIs that make it easier to link your applications and automate processes. It can integrate cloud-based software, on-premise systems, and even legacy applications, all in one platform.

Key Features of iPaaS Solutions:
  • Custom Integration: Build tailored workflows and integrations based on your specific needs.
  • Real-Time Data Syncing: Keep all your applications up-to-date with live data flow.
  • Cloud-Based & Scalable: Easy to scale as your business grows.
  • Centralized Control: Monitor and manage all integrations in one dashboard.

Why Choose iPaaS Over Vendor Integration Marketplaces?

Now, let’s dive into the advantages of using iPaaS over Vendor Integration Marketplaces.

Tailored Solutions for Your Business:

With iPaaS, you can create customized workflows and integrations that are specific to your needs, which means better functionality and more control over your business processes.

Seamless Automation:

iPaaS platforms offer powerful automation features. Imagine all your systems syncing in real-time without having to manually update anything. That’s time saved and fewer errors!

Scalability as You Grow:

As your business expands, you might outgrow the marketplace’s offerings. iPaaS solutions grow with you, offering more features, integrations, and customizability as your business needs evolve.

Centralized Integration Management:

With iPaaS, you have a single dashboard to monitor and manage all your integrations. This means better visibility into your systems, less complexity, and faster troubleshooting.

Reduced IT Dependency:

Since iPaaS is designed to be user-friendly, your non-technical teams can often set up and manage integrations without needing constant IT support. This helps save time and resources.

Greater control of costs

Marketplace integration costs can be one time or transactional depending on who built the integration – either vendor or third-party created. With iPaaS you have much greater visibility of cost over time.

    Knockout Punch: Why iPaaS Is the Future of Integration

    While Vendor Integration Marketplaces are a great starting point for simpler integration needs, iPaaS solutions take your business to the next level and can often save you money. The customizability, scalability, and control they offer make them ideal for businesses looking to streamline operations and grow without being held back by rigid, one-size-fits-all solutions.

    If your business is growing and needs flexible, real-time integrations that can scale, iPaaS is the way to go. It provides all the power you need to keep your systems connected, automate tasks, and stay ahead of the competition. With iPaaS, you’re not just integrating—you’re optimizing for success!

    The New Era of Smart Workflows: How Autom Mate Redefines Automation & Integration

    In today’s digital age, businesses are generating vast amounts of data every day. With data coming from multiple sources, it can be challenging to manage and integrate it efficiently. That’s where iPaaS comes in. iPaaS, or integration platform as a service, is a cloud-based solution that helps businesses connect their various applications and data sources.

    According to a report by MarketsandMarkets, the iPaaS market size is expected to grow from USD 3.7 billion in 2021 to USD 13.9 billion by 2026. This significant growth highlights the importance of iPaaS in today’s digital landscape. With iPaaS, businesses can integrate their data and applications seamlessly, enabling them to improve their efficiency, productivity, and customer satisfaction. In this blog post, we’ll explore how iPaaS can boost your business performance in five ways.

    ipaas-business-performance

    iPaaS for E-commerce

    E-commerce stores have complex operations that involve multiple processes, such as order management, inventory management, and accounting. iPaaS can help these stores streamline their operations by connecting their e-commerce software and accounting apps. This integration can enable them to sync orders, invoices, inventory, and customer data automatically. With this automation, businesses can avoid errors and delays and provide a better customer experience.

    Shopify, a popular e-commerce platform, uses iPaaS to connect with QuickBooks Online. This integration helps Shopify merchants sync their sales data, inventory levels, taxes, and more. This automation saves them time and resources, which they can use to grow their business.

    iPaaS for Analytics

    Analytics is an essential component of business intelligence. Businesses use analytics to gain insights into their data, identify trends, and make informed decisions. However, data comes from various sources, and consolidating it can be challenging. iPaaS can help businesses integrate data from different sources, such as applications and data warehouse sources, for analytics and reporting. Businesses can create a unified view of their data by connecting data from various applications and data warehouse sources. This not only makes it easier to analyse the data but also enables businesses to make better-informed decisions.

    For example, Tableau, a leading business intelligence tool, uses iPaaS to connect with different data sources, such as Google Analytics, Salesforce, and MySQL. The integration enables Tableau users to access and analyse data from various sources in one place, saving them time and resources. As a matter of fact, in a study, 92% of businesses use cloud-based systems and, accordingly, iPaaS technology, one way or another.

    Data Migration

    As technology evolves, businesses need to upgrade their systems to keep up with the latest trends. However, migrating from legacy systems to modern ones can be demanding, as it can disrupt business processes and lead to data loss. iPaaS can help businesses migrate their data without affecting their workflows or data quality.

    • A business that has been using an outdated system to manage its customer data can migrate to a modern CRM system using iPaaS. iPaaS can extract data from the old system and load it into the new system without disrupting the business processes.
    • iPaaS can help businesses migrate from legacy systems to modern ones without affecting their workflows or data quality.
    • For instance, Del Monte used iPaaS to help migrate their data to the new system. The iPaaS solution enabled Del Monte to map its data to the new system and ensured that all data was migrated successfully. This helped the company to avoid any disruptions to their workflows, and they were able to realise the benefits of the new ERP system quickly.

    iPaaS for Process Automation

    Businesses have several repetitive tasks that are time-consuming and tedious. These tasks can be automated using iPaaS by connecting different apps and services. Businesses can save time and resources by automating these tasks, enabling them to focus on their core activities.

    In this context, Mailchimp uses iPaaS to automate email marketing campaigns. Mailchimp connects with Shopify, Facebook Ads Manager, WordPress, and other apps to automate the email marketing process, saving businesses time and resources.

    iPaaS is an important technology that can help businesses integrate data and apps and improve their performance. By using iPaaS, businesses can streamline their operations, access and analyse data from various sources, migrate from legacy systems to modern ones, automate repetitive tasks, and enable seamless integration with other apps and services.

    According to a study by Statista, the average number of applications used by businesses in 2021 was determined as 110. The research also includes that businesses benefit from SaaS and iPaaS technologies to use these applications more effectively.

    iPaaS for API Generation

    APIs, or application programming interfaces, enable different systems to communicate with each other. They enable businesses to integrate their systems seamlessly, enabling them to provide a better customer experience. iPaaS can help businesses create APIs automatically from existing data sources, making it easier to connect with other apps and services.

    APIs are an important component of modern software development, as they enable integration between different systems. By generating APIs automatically, businesses can enable seamless integration with other apps and services.

    One example of an iPaaS solution for API generation is DreamFactory. DreamFactory is an open-source platform that can generate RESTful APIs for any database or file storage system. With DreamFactory, businesses can easily create APIs for their existing data sources and enable seamless integration with other systems.

    Boost Your Business Performance with Autom Mate

    Autom Mate is a cloud-based integration platform that can make it easier for businesses to use iPaaS. The platform offers a no-code interface that enables users to connect different apps and services without the need for coding or technical expertise.

    1. With Autom Mate, businesses can quickly create workflows to automate various processes, such as order fulfilment, invoicing, and email marketing. The platform supports more than 250 integrations, including popular apps such as Salesforce, Shopify, QuickBooks Online, Mailchimp, and Google Analytics.
    2. Autom Mate also offers powerful data mapping and transformation tools that enable businesses to map data between different systems and transform it as needed.
    3. One of the advantages of using Autom Mate is that it offers a drag-and-drop interface that makes it easy to create and modify workflows. Users can also set up triggers and schedules to automate workflows based on specific events or time intervals.
    4. Another benefit of Autom Mate is that it offers robust reporting and analytics capabilities. Businesses can track the performance of their workflows and see metrics such as how many workflows were run, how many succeeded, and how many failed, which can help businesses identify and fix any issues quickly.

    In summary, Autom Mate is a powerful iPaaS platform that can help businesses streamline their operations, improve their efficiency, and save time and resources. With its intuitive interface, powerful data mapping and transformation tools, and robust reporting and analytics capabilities, Automate.com is an excellent choice for businesses of all sizes looking to leverage the power of iPaaS.