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Microsoft Teams Conversational IT Support

Launch fully autonomous IT support agents in hours, not weeks/months, without replacing your ITSM platform, workflows, data, or governance model.

Deliver Level-1 support, right now, at the speed of chat

We enable conversational automation through Teams

Autom Mate agents can handle full service flows: understand requests, validate access, trigger approvals, execute workflows and confirm completion. Straight out-of-the-box, Autom Mate ITSM agents deliver a fully autonomous Leve1-1 IT support layer that operates directly inside your existing ITSM environment. We ship ready-to-use agents for TOPdesk, Xurrent, Ivanti, ServiceNow, EasyVista, Jira, ConnectWise and more.

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We turn Teams into an automated service hub 

Our ready-built Teams Agent transforms Microsoft Teams into a secure, governed digital workplace, serving customers faster and smarter. By connecting ITSM, CRM, HRMS, and backend systems, it unifies work, automates service delivery, and helps teams resolve issues automatically, all while staying compliant and in control.

Sample Use Cases

Automated ticket creation

Users can raise IT incidents, service requests, or other support queries directly from a Teams channel. The system automatically generates tickets in the backend ITSM or CRM system (e.g., ServiceNow, Jira Service Management). 

Real-time collaboration

Enables real-time collaboration between teams to resolve issues, update workflows, or share progress updates without leaving Teams. 

Process automation

Streamlines repetitive tasks like incident tracking, approvals, status updates, and resource allocation by automating these processes within Teams. 

Workflow Integration

Connects Teams to various systems (ITSM, CRM, HRMS, etc.), allowing users to trigger backend workflows—such as service ticket escalation, change management approvals, or customer updates—without switching platforms.

Integrations

ITSM Integrations

Autom Mate connects Microsoft Teams with leading ITSM platforms like ServiceNow, Jira Service Management, Ivanti, Xurrent and BMC. Users can create, track, and resolve incidents and requests in Teams, while automation speeds resolution, reduces friction, and improves Level-1 service outcomes.

CRM Integrations

Autom Mate brings CRM into Microsoft Teams, connecting Salesforce, HubSpot, and Zoho CRM to manage customer inquiries, complaints, and support requests via chat. Automation speeds responses, reduces manual effort, and delivers better customer experiences.

HRMS Integrations

Autom Mate transforms HR processes in Microsoft Teams, connecting Workday, SAP SuccessFactors, and more so employees can handle leave requests, payroll inquiries, and onboarding through chat. Automation streamlines HR processes, reduces manual work, and keeps operations running smoothly.

Autom Mate ITSM Bots

Cut 40–60% of Level-1 tickets

You can deploy Autom Mate agents in as little as one day and start measuring impact immediately. Learn more about our capabilities and pricing…

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