Start with the outcome.
Define the service your customer needs, the approvals it requires and what a successful result looks like. Then connect the work behind it.
Our story
Good service delivery shouldn’t have to start from scratch.
MSPs already know how to solve their customers’ problems. The hard part is turning that knowledge into services that can be delivered consistently, across different customers and systems.
A reusable service model
Employee offboarding
One defined outcome. A controlled path through the work.
Request
Approve
Execute
Verify
Configure for each customer
Customer ASystems & policies
Customer BSystems & policies
Customer CSystems & policies
Where it began
Built from real IT service work.
Autom Mate grew out of work at IT Hero, the ITSM and ITOM reseller and integrator founded by Caglayan Aydin.
Connecting tools and automating individual tasks is only part of the job. A customer still needs a completed service, with approvals, exceptions and a clear record of what happened.
We built Autom Mate around that whole journey: from the request to the verified outcome.
Our focus
MSP expertise, packaged as a service.
The knowledge inside a good service team is valuable. We want that knowledge to become something you can deliver again, without rebuilding the work for every customer.
Build for reuse.
Turn recurring work into a reusable service. Configure the systems, inputs and policies for each customer while keeping the service model consistent.
Keep control as you scale.
Bring people, applications and AI into the delivery process, with visibility into progress, exceptions and evidence of the result.
The way forward
Work with the systems your customers already use.
Every customer has a different mix of ITSM, identity, HR and business applications. A service often needs to cross several of them before the work is done.
Autom Mate connects and orchestrates that work. Your systems of record stay in place, while the service brings the actions, decisions and evidence together.
See how the platform works
Behind the platform is a team with experience in service delivery, engineering and bringing technology to customers.
Meet the teamStart with the work you repeat.
Bring one customer service to the conversation. We’ll explore how it could become a repeatable offering for your MSP.