MSP-First Service Automation
Configure once. Govern centrally. Operate across every customer.
Productize your automation expertise into reusable services that scale across customers.
How does it work?
Autom Mate helps MSPs turn bespoke automation projects into repeatable, governed services. Build a service once, configure it for each customer and deploy it across your customer base — without rebuilding the automation every time.
BUILD
Create a reusable service around a defined customer outcome.
CONFIGURE
Adapt systems, credentials, policies, approvers, SLAs and data boundaries for each customer.
GOVERN
Manage service definitions, versions, policies and configurations centrally.
REUSE
Deploy the service repeatedly across your customer base.
Build a service once. Configure it for every customer.
A reusable MSP Service in practice
Example: Employee Offboarding / JML
Build the offboarding service once. Configure it for each customer’s systems, policies and approval processes. Then deploy it across your customer base.
Design once → Govern centrally → Reuse across customers → Improve margin
MSP SUCCESS STORY
“Autom Mate consistently proves itself as a stable and high-quality foundation for our services. Thanks to this platform, we can offer our customers integrations that are scalable, efficient, and future proof.”
What’s the business benefit?
Turn automation into a scalable service business
Reuse the work you’ve already done to reduce delivery effort, create repeatable service offerings and improve the economics of recurring services.
Lower delivery effort
Reuse instead of rebuilding.
Recurring service revenue
Turn project automation into repeatable services.
Better margins
Serve more customers without linearly increasing delivery costs.
Customer value
- Faster turnaround
- Consistent execution
- Audit-ready evidence
MSP value
- Reusable service
- Lower delivery effort
- Recurring service opportunity
What can I use it for?
With Autom Mate, the same governed Service Contract can support different services and customer environments.
IDENTITY & ACCESS
Password Reset
High-volume service with fast turnaround and minimal human touch.
EMPLOYEE LIFECYCLE
User Offboarding
Cross-system execution across identity, access and update tasks.
SERVICE DESK & ASSET OPERATIONS
Asset Management
Standardized claim and reclaim processes across customer environments.
CROSS-SYSTEM OPERATIONS
Event Management & CMDB Reconciliation
Automated handling and validation across connected systems.
The technology – built for MSP service delivery
Autom Mate combines the automation capabilities you need with the control required to operate across multiple customers.
Multi-tenant architecture
Keep customer environments securely separated while managing services centrally.
Hyperflow
orchestration
Connect applications, systems and processes across each customer environment.
Governed
AI agents
Add governed AI capabilities where they improve service delivery.
Centralized
control
Manage service definitions, versions, policies, monitoring and customer configurations from one platform.
Customer-specific configuration
Adapt each service without rebuilding the underlying automation.
Deploy a service for free on us!
Turn one of your MSP services into a scalable, repeatable service.
Choose any service that takes too much time, effort or customization.
No commitment. Just choose one service and see what’s possible.
Try it on us.
Turn one of your MSP services into a scalable, repeatable service.
Choose a high-frequency service that takes too much time, effort or customization. No commitment. Just choose one service and see what’s possible.