Password reset
Connect identity verification, reset and confirmation.
Access services for MSPs
Turn access requests into a repeatable service.
Connect the request, approval, provisioning and confirmation. Deliver a consistent access service across customers, with each customer's identity systems and approval rules.
Your service catalogueBuilt to repeat
A SERVICE YOU CAN OFFER
Application access
01Request access
02Check & approve
03Provision & verify
✓ Approved access. Recorded result.
Customer ASystems & rules
Customer BSystems & rules
Customer CSystems & rules
Jira
Microsoft 365
TeamsExample service design · configure for each customer
The request is simple. The handoffs are not.
Someone needs access. A manager needs to approve it. IT needs to make the change and record what happened. When those steps live in separate inboxes and systems, your team becomes the connection between them.
Application access
Move approved requests into provisioning.
Account lifecycle
Coordinate account creation, changes and deactivation.
From request to outcomeEngage Govern Execute Prove
Application access request
An employee requests access to an application. The service follows the customer's approval policy before making the configured change.
Request access
Capture the user, application and access requested.
Get the right approval
Route the request to the customer's designated approver.
Provision access
Apply the approved change through the connected identity system.
Confirm and record
Notify the requester and retain the approval and execution record.
Reuse the access service. Configure the identity connection, approvers and permissions for each customer.
What you productize
The service stays reusable.
Give customers a defined access service instead of a series of manual tickets. Keep the delivery approach reusable and the customer policy specific.
- Service inputs and the outcome you promise
- Workflow, approval and exception paths
- A clear record of the work performed
What you configure
The customer stays individual.
Set up each customer’s environment before delivery.
- Connections, credentials and data sources
- Access, policies and approval owners
- Completion checks and escalation routes
Watch the 46-second overview.
See how an access request can move through a coordinated service.
46-second overview · If the player is unavailable, use the YouTube link.
Watch on YouTubeStart with one access journey.
Choose the application, the approval and the outcome. We will map the service with you.
Tell us about your service
Share the recurring work you would like to offer your customers. We’ll help you map the systems, approvals and outcome.