AI SERVICE AUTOMATION FOR MSPS
Turn repeatable work into recurring revenue.
AI is making it easier than ever to create automated service workflows. Autom Mate combines AI agents with governed service workflows, multi-tenant control and reusable automation. This means you can turn repeatable customer work into AI-powered services you can deliver, control and scale.
AI makes automation easier. We make it safe to scale.
Build your first AI-powered service with us!
Already using Autom Mate as the foundation for
Managed Integration as a Service.
AI changes what's possible for MSPs
AI can help you interpret requests, make decisions and orchestrate work across systems. That means services that once required significant manual effort can increasingly be automated.
But there’s a difference between creating an AI-powered workflow and operating an AI-powered service.
For an MSP, that service has to work across customers, respect customer-specific rules, protect access and data, involve people when required—and prove that the outcome actually happened.
YOUR EXPERTISE. A REPEATABLE SERVICE.
Stop rebuilding. Start reusing.
You already know how to solve your customers’ problems. Turn that know-how into managed services you can deliver again—without starting from scratch for every customer.
Managed employee lifecycle
Coordinate onboarding, role changes and offboarding across identity, business applications and the service desk.
The opportunity: package repeatable joiner, mover and leaver work as an ongoing managed service.
Less chasing. More ready-to-work customers.
AI-powered service fulfilment
Move selected requests from understanding to authorised action—not another answer that leaves the work to a technician.
The opportunity: turn common access and service requests into a repeatable fulfilment service.
More requests completed.
More team capacity.
Managed integration services
Connect the systems your customers depend on and manage the cross-system work as an ongoing service.
The opportunity: move beyond one-off integration projects into a service you can maintain, reuse and expand.
START SMALL. AI MAKES IT REPEATABLE.
One customer. One service. Then repeat.
Bring a recurring customer problem. We’ll work with your team to define a service, demonstrate its value and plan how to deliver it again.
01
Choose the right first service
Select one customer and a frequent, well-understood task. Agree the owner, systems, approvals and the result that matters.
02
Build it. Prove the value.
Work with our team on the agreed scope. Measure completion, manual effort and exceptions before asking the customer to expand.
03
Package it. Grow from there.
Turn the validated work into a managed-service offer. Configure it for the next customer and add execution capacity as demand grows.
YOU OWN THE AI-AUTOMATED SERVICE
More automation. Still your rules.
You already know how to solve your customers’ problems. Turn that know-how into managed services you can deliver again—without starting from scratch for every customer.
Control the actions
Put AI reasoning inside defined service workflows. Keep permissions, approvals, human handoffs and outcome checks part of the service.
Reuse across customers
Start from a shared service design, then configure customer-specific systems and rules. Keep the customer relationship and delivery responsibility with your team.
Plan capacity for growth
Scope platform, execution capacity and hosting around the service you want to deliver. Agree the commercial plan with us and expand as demand grows.
MANAGED AI-AUTOMATED SERVICE EXAMPLE
Employee onboarding
From a new-starter request to ready-to-work access.
Same service. Customer-specific rules.
What could your next AI-automated service be?
START WITH EMPLOYEE ONBOARDING
From “please set them up” to ready to work.
AI helps interpret the request. Configured workflows govern what happens next.
01
Understand the request
AI helps interpret the new-starter request and identify the details needed. The workflow checks required information.
02
Get the right approval
Check permissions and route the request to the customer’s designated approver before access is provisioned.
03
Carry out approved work
Run the approved account and access tasks in Microsoft 365 / Entra ID and connected systems.
04
Track the outcome
Confirm the result, update the service desk record and flag exceptions for your team.
AI makes it easier to automate. Autom Mate makes it safer to deliver.
Autom Mate combines the automation capabilities you need with the control required to operate across multiple customers.
Multi-tenant architecture
Keep customer environments securely separated while managing services centrally.
Hyperflow
orchestration
Connect applications, systems and processes across each customer environment.
Governed
AI agents
Add governed AI capabilities where they improve service delivery.
Centralized
control
Manage service definitions, versions, policies, monitoring and customer configurations from one platform.
Customer-specific configuration
Adapt each service without rebuilding the underlying automation.