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Ivanti Integration & Automation

Accelerate workflows by connecting Ivanti to third-party applications that will boost productivity, improve collaboration and enhance endpoint automation

Maximise Ivanti capabilities with 60% faster ticket creation and accelerated endpoint remediation

Autom Mate enhances Ivanti integrations with third-party applications, driving productivity and customer satisfaction through seamless automation. Simplify ITSM processes, streamline messaging, and optimize workflows with powerful integrations designed to elevate your service management capabilities.

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Maximise your Ivanti investment

IT service desks lose hours each day hunting context, copy-pasting data, and triaging across tools. Autom Mate brings drag-and-drop automation to Ivanti so you can:

Resolve incidents 40–60% faster

By auto-routing alerts, syncing tickets and sharing context in-channel.

Cut manual updates by 90%

Assets, CMDB, HR, finance records stay in sync automatically.

Prove ROI in weeks, not months

With usage analytics, pre-built flows and MSP-friendly multi-tenant management.

Zero code.

Pay-as-you-scale licensing.

Sample Use Cases

Employee On/Offboarding

Zero-touch user lifecycle automation with instant provisioning, access control, and compliance.

Trigger automated account creation in Active Directory / Entra ID, SaaS apps (like M365), and device deployment through Ivanti EPM. Access rights, licenses, and device setup happen simultaneously. Instantly revoke all access rights and automatically manage compliance steps.

  • <provisioning (vs >60 minutes manual effort)
  • 100% access removal within 60 seconds of a termination event

Critical Vulnerability Remediation

Instant CVE response with automated patching and full compliance loop.

When a critical CVE is detected by Ivanti Neurons for Patch, Autom Mate fetches CVE details from the NVD and creates a P1 ticket in Ivanti ITSM. Alerts can then be sent to SecOps via Teams. Autom Mate enables patch group creation and automated deployment via Ivanti EPM, with status checks and throttled rollouts per site. The whole process is then completed with incident auto-closing once compliance hits 95%, and an audit trail is recorded.

  • 85% of endpoints remediated within 2 hours
  • Critical CVE MTTR reduced by 70% or more

Chatbot Integration

Intelligent chatbot for incident creation and tracking inside Teams, WhatsApp, or Slack.

Example: A user is facing an IT issue and uses Microsoft Teams to reach out for support. They discuss their issue with a chatbot, which suggests possible solutions and opens an incident. The ticket appears in Ivanti ITSM, and real-time updates are pushed back into the chat. The whole issue can be resolved without leaving the Teams interface.

  • 60% faster ticket creation via chatbot interaction
  • 40% reduction in response time by eliminating context switching

Asset Lifecycle & Warranty Management

Automated warranty checks, proactive asset refresh, and secure end-of-life workflows.

When an aging asset flagged in Ivanti Asset Manager, Autom Mate sends an API query to Dell/Lenovo for warranty status. Once nearing expiry, you can then automatically create a purchase order and ITSM request for replacement equipment. Approval, delivery of the new device and archiving and wiping of the old asset can all be taken care of automatically. Synchronize updates in your ERP and ITSM platforms and stay informed of cap-ex savings and compliance status.

  • 100% warranty renewals completed before lapse
  • Up to 20% cap-ex savings through just-in-time refresh

Featured Integrations

Messaging & Collaboration

Microsoft Teams, Slack, WhatsApp. Real-time ticket posts, slash-commands, on-call alerts.

ITSM / DevOps

ServiceNow, Jira, SolarWinds. Bidirectional incident & change sync, CMDB updates

Asset & Discovery

Lansweeper, Flexera, Jamf. Status & lifecycle updates, licence reconciliation.

Identity & Provisioning

Okta, Azure AD, Google Workspace. Joiner-Mover-Leaver flows, group access, MFA resets

Monitoring & RMM

Datadog, Zabbix, N-able. Auto-create incidents, auto-remediate scripts, close alerts.

CRM & Billing

Salesforce, HubSpot, ConnectWise PSA. Pull account data into tickets, sync time entries.

FREE 30-Day Trial

If you want to try Autom Mate for yourself, then this is the right option for you. To make things easier, a member of our team will be in touch to answer any questions and help you get started. We also have a ton of free resources to help you get up and running with Autom Mate!

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