CUSTOMER SUCCESS
onITnow selects Autom Mate as the foundation for Managed Integration as a Service
Why did onITnow choose Autom Mate for MIaaS?
Organizations expect systems to work seamlessly together, processes to run automatically, and data to flow effortlessly between applications. For onITnow, managing Integration as a Service is a core part of the value they provide to their customers. This approach means that having a powerful and reliable integration platform is essential.
“In Autom Mate, we have found a partner that not only excels technically but also demonstrates what true collaboration really means.”
The perfect platform for integration as a service
Since starting to use the Autom Mate platform, building, maintaining and supporting integrations and automations has become far easier for less technically inclined consultants. It now takes less time to implement new automation flows and onITnow has more capacity to do this due to the accessibility of the platform and its low-code approach.
“Autom Mate consistently proves itself as a stable and high-quality foundation for our services. Thanks to this platform, we can offer our customers integrations that are scalable, efficient, and future proof.”
onITnow have built numerous integrations between ITSM platforms including Xurrent, Jira, ServiceNow, FreshService and TOPdesk. They have also integrated with systems like SAP, Exact, Afas, Microsoft InTune and DevOps platforms like Jira and Azure Devops.
“Autom Mate has enabled us to deliver reliable integration workflows fast. The stability and performance of the platform give us confidence in delivering integration as a service. We do this not as an add-on, but as a fully integrated part of our customers’ IT strategy.“
Predictable costs lead to predictable margins
With onITnow’s Managed Integration as a Service model, the ability to see and predict automation and integration project costs is critical to financial viability. While many providers choose a fully transaction-based pricing structure, Autom Mate applies a different methodology, where costs are invoiced per flow. This may sound simple, but for service providers like onITnow it is identified as a true game changer.
The number of transactions their customers generate are often difficult to estimate accurately in advance. With a transaction-based model, this would create uncertainty, and potentially unpleasant surprises. Autom Mate provides full visibility so that onITnow can offer customers clear and reliable pricing.
“With Autom Mate’s flow-based approach, we can offer transparent pricing without the risk of unexpected costs. This makes our services not only more predictable, but also stronger and fairer for our customers.”
A shared commitment to integration and automation excellence
Integration and automation can sometimes be challenging, especially when customers operate in complex environments or when processes are business critical. In those situations, having a partner that is ready to support you makes all the difference.
“When we face project challenges, we receive full attention from the Autom Mate team. They actively collaborate with us until a solution is found. This level of commitment builds trust and strengthens the partnership immensely.”
Autom Mate has developed a strong collaborative partnership with onITnow, supporting projects when needed, and helping shape the future of their integration as a service business. We share ideas and co-develop solutions that improve automation for everyone. These solutions turn into real functionality, not only for us, but made available to the entire user community.