CUSTOMER SUCCESS
Vohkus delivers managed service automation with Autom Mate
Why did Vohkus choose Autom Mate for service automation?
Vohkus delivers managed services across diverse customer environments. To maintain high levels of service quality and operational efficiency, its service team relies on operational systems exchanging information and providing accurate, timely data to support service delivery.
How is Vohkus using Autom Mate?
Vohkus uses Autom Mate for system integration and asset updates alongside its existing service-management platform. The teams have worked together to connect operational data into this environment, improving visibility, supporting efficient service delivery, and helping maintain a consistent experience for customers.The next step
Vohkus and Autom Mate are now exploring service automation for processes such as employee onboarding and offboarding. As part of Vohkus’ ongoing focus on service innovation and operational excellence, the aim is to connect an approved request to the actions needed across systems, verify completion, and return the result to the service team.
This approach would bring existing tools, automated actions, and human exceptions into one streamlined service process, helping ensure efficiency, accountability, and a high standard of service through to completion.