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The systems behind your services

Different customer stacks. One service approach.

Connect the tools your customers already use. Build the service around the outcome, then configure the connections and actions for each customer.

Discuss your first service Browse integrations ↓
Your service catalogueBuilt to repeat
A SERVICE YOU CAN OFFER

One reusable service

01Request
02Connect & execute
03Verify the outcome
✓ Different customer stacks. One service model.
Customer ASystems & rules
Customer BSystems & rules
Customer CSystems & rules
ServiceNowHaloITSMJira

Example service design · configure for each customer

Your service should travel further than one customer's stack.

One customer uses ServiceNow. Another uses Jira Service Management. Your delivery knowledge should not be tied to just one system. Autom Mate brings those connections into a reusable service design.

01

IT service delivery

Connect request channels, ITSM and the systems that fulfil the work.

02

Identity and lifecycle

Bring approval and identity actions into a customer service.

03

Business operations

Connect CRM, HR and other business systems around a defined process.

Integration library

Find the tools behind your service.

Explore apps, APIs and automation tools. Choose the connections, code and desktop actions your service needs.

ITSM, ESM & PSA

Connect the service desk, tickets and customer requests.

RMM & Endpoint Management

Bring device and endpoint data into your service workflows.

APIs, Code & Data

Extend a service with APIs, scripts, queries and file transfers.

RPA, Desktop & Documents

Automate desktop steps and work with files, documents and images.

Identity & Access

Connect directories, accounts and access workflows.

Collaboration & Messaging

Work across the channels and workspaces your customers use.

AI & Cloud

Bring AI capabilities into your service delivery.

  • OpenAI
  • Azure OpenAI
  • ChatGPT
  • Ollama

Cloud, Network & Infrastructure

Connect infrastructure operations, monitoring and network tools.

DevOps & Engineering

Connect software delivery and engineering workflows.

CRM & Business Apps

Link customer and commercial information with service delivery.

  • Salesforce
  • HubSpot
  • Apollo.io

HR & ERP

Connect people, business records and operational processes.

  • Exact Online
  • BambooHR
  • SAP
  • IBM Maximo
  • AFAS

Marketing, Content & Social

Connect content, communities and communication platforms.

  • LinkedIn
  • GitBook
  • Discourse
  • X (Twitter)
  • Twitch

Finance & Payments

Bring financial systems into cross-platform workflows.

  • Alloy
  • Abrigo
  • Stripe
  • Fiserv
  • Jack Henry

Available actions depend on the app and version. We’ll review the required actions, permissions and customer environment with you.

What you productize

The service stays reusable.

Build an offering around the service you deliver. Use the library to connect each customer's environment rather than making the integration list the product story.

  • Service inputs and the outcome you promise
  • Workflow, approval and exception paths
  • A clear record of the work performed
What you configure

The customer stays individual.

Set up each customer’s environment before delivery.

  • Connections, credentials and data sources
  • Access, policies and approval owners
  • Completion checks and escalation routes

Do you have a service in mind?

Tell us the systems and actions involved. We will work through the delivery path with you.

Discuss your first service