Streamline your communication with a unified platform that integrates third-party applications with popular messaging apps such as WhatsApp and Slack. Receive real-time warnings, notifications, and user requests from any channel, and respond to them quickly and effectively.
Power Your Collaboration with Autom Mate
- Communication Apps integration provides easy integration with popular ITSM tools like ManageEngine, 4me, Jira, Micro Focus, ServiceNow, and more.
- Users can access IT services through familiar communication apps like WhatsApp, Slack, MS Teams, WeChat, etc.
- Processes that require quick action, such as password resets, are automated, improving user satisfaction.
- Receive real-time notifications via your preferred communication apps when new alarms occur.
- Be instantly informed of every event that occurs in your system without constantly checking your email outside of working hours.
- Provide users with access to IT and other business services through the WhatsApp channel they already use, improving adoption.
- Automate support for document requests and minimise the burden on employees, improving efficiency.
- Automate integration with system software like Active Directory, VMware, File Server, Database Systems, etc., to reduce waste and increase efficiency.
- Offer fully automated IT self-service for end-users to improve customer and employee satisfaction.
- Increase user interaction by integrating in-house applications with your preferred communication channels.
- Trigger in-house application flows by receiving user requests via communication apps or sending the requested information to users via WhatsApp, Slack, MS Teams, or other preferred communication apps.
- Share data from corporate applications like SAP, Oracle HR, Logo, and more with users via WhatsApp or trigger new flows in these systems via WhatsApp.
- The system can instantly respond to user inquiries and save time for both end-users and expert personnel.