At Autom Mate, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information we collect from users of our website, products, and services. By accessing or using our website and services, you consent to the practices described in this Privacy Policy. We may update this policy from time to time, so we encourage you to review it periodically to stay informed about how we are protecting your information.

We may collect various types of information from you, including but not limited to:

1.1. Personal Information: This includes any information that can identify you personally, such as your name, email address, phone number, and other contact details.

1.2. Non-Personal Information: We may collect non-personal information that does not directly identify you, such as browser type, device information, operating system, and anonymous usage statistics.

1.3. Cookies and Similar Technologies: We may use cookies and similar technologies to collect information about your browsing activities on our website, which helps us improve our services and enhance your user experience. You can manage your cookie preferences through your browser settings.

We use the collected information for various purposes, including but not limited to:

2.1. Providing and Improving our Services: We use your information to deliver the products and services you request from us and to enhance our offerings based on your feedback and usage patterns.

On the below Softwares/Services, you can find their Privacy Policies, SOC 2 and ISO certifications pages.

GSuite: We are using Gsuite and other Google services for in-house communication, tracking websites, collecting field-form data gsuitte, here is Privacy Policy, ISO/IEC27001 and SOC2

Slack : Similar to Google Services Slack is used for in-house communications and community management purposes. Here is their Privacy Policy and Compliance.

4me : Used for Project Management, tracking customers’ information, and used for ESM purposes, here is their Privacy Policy, ISO/IEC27001 and SOC2.

Jira :Used for SDLC process for the development of Autom Mate, here is their Privacy Policy and ISO/IEC27001

Confluence :Documentation and SDLC processes , here is their Privacy Policy and ISO/IEC 27001

Hotjar : Collecting of website usage data , can include customer information, region and such a tags to understand customers behaviors. Here is there is Privacy Policy and Compliances.

Azure : We are using azure to serve our Cloud services to our customers. Here is their Privacy Policy,  Compliances.

Hubspot :  Used for tracking sales crm cycle, can include customer informations, deal sizes , company information and license details. Here is their Privacy Page.

2.2. Communication: We may use your contact information to communicate with you about our products, services, promotions, and other updates, where permitted by applicable laws.

2.3. Marketing and Analytics: We may use your information to analyze user behavior, preferences, and trends to improve our marketing efforts and understand how our website and services are being used.

2.4. Legal Compliance: We may use and disclose your information to comply with applicable laws, regulations, and legal processes.

We may share your information in the following circumstances:

3.1. Third-Party Service Providers: We may engage third-party service providers to perform various functions on our behalf, such as processing payments, hosting our website, or analyzing data. These service providers have access to your information only to the extent necessary to perform their functions and are obligated to maintain the confidentiality of your data.

3.2. Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you through our website or email about any such change in ownership or control of your personal information.

3.3. Legal Compliance: We may disclose your information if required by law or if we believe that such disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process, or respond to a government request.

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use industry-standard security measures to safeguard your data, but please understand that no data transmission over the internet or electronic storage method is 100% secure.

5.1. Opt-Out: You may opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in our emails or by contacting us directly.

5.2. Do Not Track: Our website does not respond to “Do Not Track” signals. However, you can usually modify your browser settings to refuse cookies or to alert you when cookies are being sent.

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately so that we can take appropriate steps to remove the information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be effective when we post the updated Privacy Policy on our website. Your continued use of our website and services after the effective date of the revised policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests related to this Privacy Policy or the processing of your personal information, please contact us at info@autommate.com