Gartner® Use the Service-Optimizing IT Operating Model to Run IT Like a Business

“Business today requires IT organizations to move from reactive, internally focused order takers to proactive, business value-producing service providers. By adopting the service-optimizing IT operating model, CIOs can evolve IT to optimize business performance through IT services and products.”

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In this report, Gartner explores how IT can become more aligned with business strategy and actively contribute to business goals through a service-oriented model.

The report highlights the following key points;

  • CIOs who currently operate within a technology- or IT-centric view of the enterprise find themselves under increasing pressure to become more proactive and business-focused as a trusted business partner.
  • Shifting from an IT-centric orientation to a business-centric direction requires the CIO to create a culture that prioritizes internal customers, or consumers, and the value contribution to enterprise objectives.
  • The service-optimizing IT operating model provides the foundation to enhance and deliver services that enhance or contribute to business performance through IT.

According to Gartner, “CIOs looking to become a trusted service provider and business partner should:

  • Initiate the transition to service-optimized IT operating model principles by developing a business-centric service portfolio that links meaningful value with achieving strategic objectives.
  • Adopt this model only when your IT organization demonstrates foundational capabilities of efficient and effective delivery that keeps the business running.
  • Define and manage services that leverage a product management discipline and successfully meet business needs at a cost the business is willing to pay.

According to Autom Mate: This report clearly highlights the need for IT departments to become more aligned with business strategy and play a more active role in achieving business goals. As a hyperautomation platform, Autom Mate provides critical tools and solutions to facilitate this transformation. Autom Mate helps IT become a proactive business partner by :

  • Automating tasks (freeing up time)
  • Understanding business needs (better service targeting)
  • Building strong relationships (improved trust and alignment)
  • Ensuring transparency and accountability (service catalogs & SLAs)
  • Measuring and improving performance (continual optimization)
  • This enables IT to contribute strategically and deliver value to the organization.

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GARTNER Use the Service-Optimizing IT Operating Model to Run IT Like a Business, Joanne Kopcho, Brandon Germer, 1 February 2024

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.



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