Teknorot is a leading manufacturer of steering and suspension components for passenger cars and light commercial vehicles in the automotive aftermarket industry, with a production area of 190,000 m2 and over 2,700 employees serving the industry globally. The company was founded in 1992 with 100% local capital and continues to operate from its facilities in the Düzce Industrial Zone, which cover a total area of 160,000 m2, including 120,000 m2 of indoor space and a large machine park with more than 2,300 employees.
Embezzlement Management and Alert Service Process
To ensure compliance with the ISO 27001 information security management system and the integrity and reliability of the inventory system, it is essential to perform embezzlement transactions at the beginning, departure, or inventory changes of users in accordance with the inventory ownership clauses. In our company, we have implemented an embezzlement process to meet these requirements, but it is currently being carried out on paper and overseen by the IT department. It is important to note that the embezzlement process is critical for both regulatory compliance and the proper management of the inventory system.
In addition, they were able to instantly monitor all network & system devices and network traffic via the Solarwinds software they used as monitoring software and immediately receive notifications of interruptions and malfunctions in the system via e-mail.
What Was the Problem?
The approval process was time-consuming and prone to errors and omissions because the forms had to be completed manually and the signatures of the administrators were obtained manually. This process required a lot of effort and was not efficient.
The IT department struggled to handle the burden of embezzlement, resulting in significant deficiencies and gaps in inventory tracking and regulatory compliance. Additionally, e-mail notifications about important outages from the monitoring software were not accessible outside of working hours, causing serious downtime and customer dissatisfaction with systems and services.
Autom Mate took a big load off the IT team and completely digitized the embezzlement management process. Now we are living the convenience of tracking through a single platform. Also, we were not aware of the critical problems that occurred at night because we needed a night system and network monitoring team. We are instantly informed of critical system interruptions with instant alert service deployed with Autom Mate. Autom Mate’s quick and solution-oriented team made us complete the project process in a short time.
What did Autom Mate Fix?
Autom Mate automatically forwards the inventory request, employment, and exit forms kept on ManageEngine ServiceDesk Plus to the manager’s approval, and the approval process proceeds completely digitally; when completed, it automatically creates a form containing the associated inventory, approval dates, approvers, and user information. This form is directly related to the relevant record, and thus it will never be lost.
Autom Mate instantly forwards a critical error notification opened in Solarwinds and ServiceDesk Plus to the relevant people by sending a message and call. If it cannot reach the contact, it escalates the call and updates the relevant record by calling the next contact.
The embezzlement management process, which creates a severe follow-up burden on the IT department, has been completely digitized, increasing the efficiency of IT and closing a serious gap in audits. Problems arising from negligence and errors during the follow-up of approvals have been completely eliminated.
For critical system and network interruptions that occurred at night, a call was made to the relevant regional employee immediately, ensuring that the technical personnel was informed about this interruption and that the downtime was minimized. They are now instantly informed of an outage that occurred at night, and they solve the problem.